Refund and Cancellation Policy

Last updated: 24 October 2026

This policy covers paid subscriptions to Synapse: Legal AI Assistant ("Synapse"), operated by Mansab Labs Private Limited. It sits alongside our Terms of Service and Privacy Policy. If anything here is unclear, write to support@synapse-ai.in before you raise a dispute with your bank — most billing problems are fixed faster that way.

1. Free trial

New accounts start on a free trial. The trial length is shown when you sign up and on your Settings page. No payment is taken during the trial, and it does not turn into a paid plan on its own — you choose a plan only if you want to continue.

Yearly plans come with a separate 14-day free trial. Starting it takes a ₹5 payment that sets up the recurring payment mandate. The yearly price is charged when the 14 days end, unless you cancel before then in Settings → Subscription — in that case you are not charged the yearly price. The ₹5 setup payment is not refunded.

2. How billing works

Plans are billed monthly or yearly in advance, as you choose at checkout, through Razorpay, using a recurring payment mandate you approve at checkout (UPI Autopay or card).
Prices shown are the amounts you are charged. For example, Basic is ₹499 a month or ₹4,999 a year, and Plus is ₹1,499 a month or ₹14,999 a year. Current prices are always on the pricing page.
Each charge starts a new billing period — one month or one year, by your plan — from the date of that charge. On a yearly plan, the monthly allowances reset each month on the same day.
A receipt is sent to your registered email after each charge.

3. Cancelling

You can cancel at any time from Settings → Subscription.
Cancellation stops all future charges. You keep full access to your paid plan until the end of the billing period you have already paid for, and then the account moves to the free plan.
Your cases, documents and drafts are not deleted when you cancel. Deleting your account is a separate step, described in the account deletion policy.

4. Refunds

Because each billing period gives you immediate access to the full service, charges are generally non-refundable, and we do not refund part of a month or year when you cancel mid-period. You will not be charged again after cancelling.

We will refund in full where the charge was our or the payment system's mistake, for example:

Duplicate charge — you were charged twice for the same billing period.
Charged after cancelling — a renewal went through after you had cancelled before the renewal date.
Old plan charged after an upgrade — when you move from Basic to Plus, the old Basic mandate is cancelled; if it still charges you, that charge is refunded.
Paid but not activated — money left your account but your plan was not activated and we cannot activate it within 2 business days.
Wrong amount — you were charged more than the price shown at checkout.

Outside these cases, we may, at our discretion, offer a refund or a credit where the service was substantially unavailable for an extended period during your billing period.

5. Upgrades and downgrades

Upgrading (for example Basic to Plus) starts the new plan immediately at its full price. Any unused allowance left in your old plan's current period is carried over into the new plan's first period as described in the app; it is not paid back as money.
Downgrading takes effect at your next renewal. You keep your current plan until the end of the period you have paid for.

6. How to request a refund

Email support@synapse-ai.in from your registered email address within 30 days of the charge, with:

the date and amount of the charge, and
the Razorpay payment ID from your receipt or bank statement.

We will reply within 2 business days. Approved refunds are made to the original payment method through Razorpay, usually within 5–7 business days; your bank may take longer to show it.

7. Purchases through the App Store

If you subscribed inside the iPhone app through Apple, the payment was taken by Apple, and refunds are handled by Apple under its own policy. You can request one at reportaproblem.apple.com. Cancel an App Store subscription from your iPhone's Settings → Apple ID → Subscriptions.

8. Firm plans

Firm and chamber plans arranged directly with us follow the billing and refund terms agreed for that plan. Where nothing specific was agreed, this policy applies.

9. Changes to this policy

We may update this policy. Changes apply to charges made after the new version is published here; the date at the top shows when it last changed.

10. Contact

Mansab Labs Private Limited (Synapse) — support@synapse-ai.in