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Synapse-AI Legal

Account & Data Deletion

Effective date: 10 August 2026 Last updated: 10 August 2026

Synapse: Legal AI Assistant ("Synapse") gives you two in-app ways to erase your data. Both are immediate and irreversible. This page is the deletion resource for our app-store listings and for the DPDPA right to erasure.

Option 1 — Delete your account permanently

In the app: Settings → "Delete my account permanently".

This removes your sign-in and everything you own in one irreversible step: every case, transcript, document, draft, hearing, audio segment, research item and extracted fact, together with the stored files behind them. Your profile and login are removed; the same identity can register again later as a brand new, empty account.

Option 2 — Erase all case data, keep the account

In the app: Settings → "Purge all my data".

This is a hard delete of every case, transcript, document, draft, hearing, audio segment and research item you own, with stored files wiped at the same time. Your sign-in is preserved so you can return to an empty workspace.

What deletion does not remove

We keep the minimum needed for security and abuse prevention:

  • A technical audit trail. Records of actions taken in the app are retained for security review. After account deletion they are no longer linked to any profile.
  • A one-way phone-number code, for up to 90 days. When an account is deleted we store a salted one-way cryptographic code (HMAC) derived from the verified phone number, solely to prevent verification abuse. It cannot be reversed into your phone number, and it is deleted automatically after 90 days. The phone number itself is deleted with the account.
  • Our processors are instructed to delete associated data where they retain any, per the Privacy Policy.

If you cannot sign in

You can request deletion without app access. Email the Grievance Officer at support@synapse-ai.in from the email address registered to your account (or provide the verified phone number) so we can confirm ownership. We aim to respond within the timelines required by the DPDPA.

Grievance Officer: Yousuf Ali Adnan Mohammed, support@synapse-ai.in Address: 27-64, Gandhinagar IDPL Colony, Quthbullapur, Hyderabad 500054, Telangana, India

For the full picture of what we collect and why, see the Privacy Policy and the DPDPA Disclosure.